Claim

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A claim in logistics is a formal request for compensation due to loss, damage, shortage, or delay of cargo during transportation. Claims may be filed against carriers, freight forwarders, terminal operators, or insurance providers, depending on contractual agreements and Incoterms®. To support a claim, the claimant must provide documentation such as the bill of lading, commercial invoice, packing list, delivery receipts, survey reports, and photographic evidence. Claims are subject to strict time limits defined by transport conventions or insurance policies. Proper claims management helps recover financial losses and identify operational risks. Failure to submit claims correctly or within the allowed timeframe may result in denied compensation.